FAQs

Welcome to the FAQ section of Mensory. Here are answers to the most common questions about our products, orders, and policies.

1. How long does shipping take?

Orders are processed within 1–3 business days.
Estimated delivery times:

Domestic: 5–10 business days
International: 7–15 business days

Delivery times may vary depending on your location and courier delays.

2. How can I track my order?

Once your order is shipped, you will receive a tracking number via email.
You can use it to track your package in real time. If you didn’t receive tracking details, contact us at support@mensory.shop.

3. What is your return policy?

We accept returns within 7 days of delivery.
If the product is not damaged, the customer must pay the return shipping cost.
If the item is damaged or incorrect, we will cover the return shipping.

4. Do you offer refunds?

Yes. Once we receive and inspect the returned item, approved refunds are issued to the original payment method within 5–10 business days.

5. Can I change or cancel my order?

You can request changes or cancellations within 12 hours of placing the order.
After this period, the order may already be processed and cannot be modified.

6. What if I receive a damaged or wrong item?

Please email us within 48 hours of delivery with photos of the item and packaging.
We will arrange a replacement or refund at no extra cost.

7. Do you ship internationally?

Yes, we ship worldwide. Shipping times and costs vary based on your location.

8. What payment methods do you accept?

We accept major credit/debit cards and other secure payment methods available at checkout.

9. Will I have to pay customs or import duties?

For international orders, customs duties or taxes may apply depending on your country’s regulations. These charges are the responsibility of the customer.

10. How do I contact customer support?

You can reach our support team anytime at:
Email: support@mensory.shop

We aim to respond within 24–48 hours.